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TURTLE PEAK
Your Premium, U.S. Based Customer Service Solution

Our Services

In the digital age, it’s more important than ever to maximize your Customer Service skill set. Trust Turtle Peak to solve all your CS
issues.

Live Customer Service

Whether it’s over the phone or via live chat, our exceptional customer service will increase revenue and trust in your brand.

Customized Email Assistance

We have a dedicated team of brand experts whose sole job is to reply to your customer emails.

Skills-Based Routing

We strive to learn everything about your company, then train our agents to deliver on KPI that are most important to you.

CRM Mastery

Our training involves adapting CS representatives to your CRM, allowing us to easily help customers and eliminate problems before they become issues.

Managing Orders

Closely monitoring each step of the ordering process, we’ll make sure that all orders arrive on time.

Sales Geniuses

Simply put, we know how to make money. Let us grow your customer base into an army of brand ambassadors.

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See How Our Call Center Professionals
Can Help You Grow Your Business.

    Let us be your “secret weapon.” Our U.S. based
    customer support team will help you quickly grow your
    business. From increased revenue to better retention
    rates, nobody does it better than us. Click the button
    below to see all of the ways that Turtle Peak gives your
    business an unfair advantage in the market place.
    Read More

    "As experts in increasing your ROI, we can help your business to reduce refunds,
    mitigate risk and take advantage of every upsell opportunity possible. Don’t believe
    us? Let our work speak for itself."

    Inventors of the “no single SKUS” culture of upselling, cross sales and creating revenue.
    Industry leader in reducing refund rates through inbound sales and more.
    Masters at preventing chargebacks and fees before they occur.
    Committed and knowledgeable staff, always based in the USA.

    WHAT OUR CLIENTS SAY

    Industry Consultant

    Steve and the team at Turtle Peak have been great to work with. They've held my hand every step of the way in getting setup for their customer support service, which I have been more than pleased with. In fact, their service is beyond exceptional (something I measure in happy customer feedback scores and low charge back ratios with my merchant accounts). Thanks for being awesome Turtle Peak!

    Business Owner

    I was introduced to Turtle Peak somewhat by accident, but what a great outcome! Within 30 days Turtle Peak had turned customer service from a cost center to a profit center and the crazy thing is they were only handling our inbound volume. We quickly brought our outbound call volume over to the Turtle Peak team as well and we’re now seeing solid monthly profits from customer service team. I truly believe that your customers can tell if an agent is smiling on the other end of the line and Steve has built an incredible culture of happy smiling agents who love what they do. Over time Turtle Peak has become an integral part of our team and our culture and it’s great to have such a solid partner in the customer service space. I highly recommend Steve and the Turtle Peak team to anyone who is looking to ensure that your customers receive the best service while also ensuring that your customer service team is contributing to your bottom line.

    Industry Consultant

    Turtle peak has not only helped us create a positive customer experience, but also acts as a revenue driver for our business. There have been many occasions when Turtle Peak reaches out to one of our customer and facilitates additional sales or salvages an order gone wrong. We know we, and our customers, are in good hands when using Turtle Peak.

    Business Owner

    Turtle Peak has played a critical role in keeping my business’s chargebacks and refunds lower than ever. On top of that I can actually sleep peacefully knowing my customers are well taken care of, and not being bound by scripts and processes that take away from my brand delivering on our promise of a seamless customer experience.

    Industry Consultant

    Working with Turtle Peak has been one of the best decisions my business ever made. We’ve seen our chargeback and refund rates go down, while our revenue skyrocket. I highly recommend Turtle Peak to anyone looking for a major competitive advantage. It’s no exaggeration to say that they’ve completely changed the way I look at customer service. Now that I know what’s possible with a company like TP, I could never go back to some run of the mill “call center.”

    Call Us Today To See How We Can Help You…

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      Case Study #1

      Refund Retention:

      When NP Nutraceuticals came to Turtle Peak, their average refund rate was 25%. This was partly due to their supplement being in a high-risk category. After talking with NP about their business and their goals, we began servicing their customers. Within a month their refund rate had dropped to below 7%, even while volume remained the same. This reduction in refunds has saved NP tens-of-thousands of dollars each month, capital they’ve reinvested into their business to further fuel growth.So what was the secret to such a significant reduction in refunds? During inbound calls, our agents took the time to speak with NPs customers and understand their needs. We identified that there were several reasons customers were requesting refunds that weren’t product related. Though this “deeper understanding approach,” we not only saved refunds on the phone, but also helped NP to improve communications with their customers online. The result? A major win-win for both company and consumer.

      Case Study #2

      Chargeback Mitigation:

      KS Nutraceuticals was a new company that wanted to build a large supplement brand. Their biggest concern was with mitigating chargebacks, specifically so they could keep their Merchant Accounts Healthy. With our knowledge and expertise, Turtle Peak was able to help KS maintain a 0.4% chargeback rate. In turn, this low chargeback rate enabled KS Nutra to rapidly get increased merchant processing capabilities and scale. Before long KS had gone from $250,000 a month to $3MM a month in revenue, yet chargebacks continued to stay well below 1% each month. Plus as icing on the cake, Turtle Peak’s inbound agents also generated more than $750,000 in additional revenue for KS in the past 12 months.

      Case Study #3

      ROI:

      DN Nutraceuticals came to Turtle Peak after a miserable experience with their last call center. They were doing decent volume online, but they felt like they were missing out on phone sales. After switching to Turtle Peak, things started picking up for DN fast. They loved our mentality of “no single SKUS,” which refers to our culture of ethically upselling customers. Additionally, DN quickly noticed that our team members weren’t just “call center employees.” Instead, they were confident experts who had been trained extensively in eCommerce, internet marketing, and getting conversions. Soon Turtle Peak was delivery a 77% upsell ratio on all inbound phone calls. In the first two months we generated over $100,000 in additional revenue for DN Nutra, giving them an ROI of well over 300%.

      Case Study #4

      Amazing Services:

      EN Nutraceuticals was referred to Turtle Peak through another customer. Previously EN Nutra had been working with an overseas call center, and things weren’t going well. EN’s customers felt like the overseas agents didn’t understand their needs and couldn’t communicate with them. As a result, EN was drowning in customer complaints, chargebacks, and refunds.

      Fortunately for EN, Turtle Peak was able to remedy the situation quickly. Our personalized, non-scripted approach to customer service enabled us to build real, lasting relationships with EN’s customers. The results spoke for themselves: Over $50,000 in additional revenue in the first month and their chargeback rate reduced to just 0.7%. These improvements have allowed EN to continue growing their business, and to focus on developing new, exciting products for their customers.